Opinion : British Airways will lose a lot more than customers for failing to respect their rights

For years to come, the great British Airways pilots’ strike of 2019 will constitute a case study of how a celebrated brand could upset so many customers. The dispute is hardly of BA’s making.

from Pocket https://www.independent.co.uk/voices/british-airways-strike-cancelled-flights-error-website-caa-a9080816.html
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